Plain answers to what people ask.
Grouped by what we get asked most — the firm itself, pace and planning, customs and paperwork, period properties, independent-school timing, pets, and the move itself.
About the firm
Who is this firm for?
Sevenoaks and West Kent commuter-belt households making considered international moves to France, Italy, Spain, or Portugal. The audience is typically mature — established professionals, pre-retirement couples, business owners winding down, family-stage-complete households where children have left for university and the long-held overseas property is becoming the principal residence. We cover Sevenoaks town and the surrounding villages: Westerham, Kemsing, Otford, Riverhead, Hildenborough edges, Edenbridge edges, and the Sevenoaks School / Tonbridge School catchment area. The conversations we have most often are about pace, the orderly disposal of the UK property, and the discretion the family expects — not about price-per-mile.
Why only four countries?
Because four corridors run properly is more useful to the customer than fifteen run passably. France, Italy, Spain, and Portugal cover the destinations to which Sevenoaks households move in any meaningful volume. We do not pretend to specialise in Germany, the Netherlands, Switzerland, or the Nordics. If your move is to one of those, we will refer you to a firm better-shaped for it.
How long has the firm been operating?
We have been running this kind of considered international removal work long enough that the route patterns are conversation rather than surprise — the rhythm of a Tuscan customs clearance, the way a Portuguese notario's office typically moves, the particular access constraints of a Sevenoaks period property. We will not put a specific year on it because the network presence is younger than the work; the practical answer is that the survey conversation will reflect the experience.
What does the survey involve?
A surveyor visits your Sevenoaks property — or the property of your principal residence within the catchment — walks the inventory with you in an unhurried conversation, looks at access at both ends, and listens to where the household is in the wider move (the destination property completion, the UK property disposal, the timing around independent-school terms or business arrangements). The survey is free, no obligation, and considered. The written quote follows by email.
Pace and planning
Our move has been planned for years. How does that work with you?
That is the normal Sevenoaks shape. The destination property has often been held for a decade or longer; the UK property arrangement may have been considered through several years of conversation. We work to that established planning horizon — indicative survey now, refined written quote when the destination notaire or notario has a completion date, final move date as the dates firm. We do not push to compress a long-considered decision.
Can we hold load-out if the destination property completion slips?
Yes. The written move plan includes a held-stock provision in our UK-side depot for exactly this scenario — destination property completions slipping by weeks or months. We do not introduce depot fees on the day if the schedule moves; the included window is documented in writing, and any extension is at the rate set out in advance. The pace of the move follows the destination completion, not the other way around.
Can the move be coordinated with the UK property sale?
Yes — that is normally how the Sevenoaks audience operates. The international move follows the Sevenoaks property sale by weeks or months, with the depot-stage in our UK facility during the gap. We coordinate with your UK conveyancer and the destination-country agent or gestor or notario as required. We do not require all parties to talk to us simultaneously, but we will accept calls or emails from whichever side of the move is currently active.
We have items of value not travelling. What is your role there?
We do not run household clearance, art handling, or specialist-auction services ourselves; we coordinate. The regional fine-art and country-house specialists in the Sevenoaks and West Kent area (the firms familiar with the local catalogues) handle items of value. We sequence the move around the clearance and the auction so the household never feels rushed and the right items travel with the family while the rest is properly dealt with.
Customs and paperwork
What is the post-Brexit customs position?
Procedural rather than dramatic. Your household goods cross duty-free under transfer-of-residence (ToR) relief on every corridor we run, provided you have owned the items for six months and are establishing residence at the destination. We file the UK ToR1 with HMRC and the destination-country declaration with the relevant customs authority (Douanes in France, Agenzia delle Dogane in Italy, Aduana in Spain, Autoridade Tributária in Portugal). You provide the residency-evidence pack — which, for long-term property owners, is often largely already assembled.
Many of our European documents are decades old — are they still valid?
Generally yes. The codice fiscale (Italian tax number), NIE (Spanish foreigner number), NIF (Portuguese tax number) do not expire. Long-held documents from years of property ownership remain valid and underpin the residency-evidence pack. If anything material has changed (name, residency status, marital status) we will flag it at survey and may recommend a small clerical update at the relevant consulate or authority. We will not push a consignment through customs that is likely to be queried.
Do we need to be present at the customs clearance?
No. The customs side runs between us and the destination country's customs authority. You will be at your new residence (or in transit between properties) when the consignment clears. We respond to any queries directly on your behalf and keep you informed by email.
What about valuables that should not travel in the consignment?
Cash, jewellery you wear or carry, securities, and documents of value travel with you rather than in the consignment. Items of substantial value (named art, watches, jewellery in safe-keeping) are declared at survey and may either be itemised separately on the valued-insurance schedule or arranged for specialist transport via the auctioneers or art-handling firms we work alongside.
Period properties, libraries and studios
Our Sevenoaks property is listed / period. Does that matter?
It matters for access and for the handling of certain items. The survey covers approach (drive width, gate constraints, stairwell, ceiling heights), and we plan the vehicle size and any secondary shuttle accordingly. Period contents — long-case clocks, full-house libraries, restored antique furniture — are inventoried with their handling notes and packed with the care the items deserve. We have done enough Sevenoaks and West Kent listed-property work that this is routine, not improvised.
How do you handle a Sevenoaks-area country property with awkward approach?
The same way we handle Sevenoaks town properties with limited frontage: a surveyor walks the access at the Sevenoaks end, the route to the highway, the destination-side equivalent. Where a 26-tonne vehicle cannot reach the property a secondary shuttle is planned and quoted in the written plan. The destination side often requires a smaller vehicle for French village access, Italian hill-village lanes, Spanish pueblo streets, Portuguese inland-village approaches; we set this out at survey.
Do you handle libraries and studio kit?
Yes. Working libraries, named-collector libraries, and studio kit are common in our Sevenoaks caseload — independent-school families with substantial book collections, retired professionals with research libraries, working artists or musicians with studios. The library or studio is surveyed separately with its own valuation; packing is custom-crated where the items require it; the inventory is photographed and matched on delivery. The library or studio is often the most important thing in the move.
Independent-school timing
Our children are at Sevenoaks School / Tonbridge School. How do we time the move?
Around the school year. Many of our Sevenoaks customers time the international move to complete after the children's UK education is complete — typically after Sevenoaks School Year 13 / Tonbridge School Year 13 for the eldest. Where the move happens before, we work around the school holidays and the established household arrangement. The conversation at survey covers this; the written move plan reflects the family calendar rather than ours.
Can the move be phased across academic years?
Yes — a phased move with several consignments over months or years is common in the Sevenoaks caseload. Examples: a winter consignment of seasonal items to the destination property, a spring consignment of the studio or library, the final UK-side load-out coordinated with the Sevenoaks home sale. Each consignment has its own written plan; the depot holds material as required. The household keeps its life together throughout.
Pets and animals
Can we bring our pets to France, Italy, Spain, or Portugal?
Yes, under the post-Brexit Animal Health Certificate (AHC) framework. UK pet passports are no longer valid for EU travel. The current paperwork is an AHC issued in the UK by an Official Veterinarian within the 10-day pre-travel window, microchip, and current rabies vaccination at least 21 days old. The AHC is valid for entry into the EU for 10 days from issue and for onward EU travel for four months. We do not transport pets — they travel via dedicated pet-transport firms (Animalcouriers, Pets2Travel, or others) or with you. We refer to a specialist firm if useful.
About the move itself
Can we ship a UK-registered car alongside the move?
Yes. A UK-registered car owned for six months or more qualifies for ToR relief alongside the household goods. Re-registration on destination plates is a separate post-move task with the relevant national vehicle authority (Cartes grises in France, ACI in Italy, DGT in Spain, IMT in Portugal). We handle the customs paperwork for the vehicle as part of the move; you handle the re-registration after arrival.
Can you store our things in the UK for a period before the international move?
Yes — UK-side depot storage is part of the move-planning service. Commonly used when a household has loaded but the destination property completion has slipped, when a downsize is staged across months, or when the UK property is sold ahead of the international arrival. The written move plan sets out the included storage window and the rate beyond it; we agree the storage terms in advance, not on the day.
What does the written quote actually cover?
The route, the cubic metres surveyed, customs filings included, packing scope (we pack everything, you pack books-and-clothes only, or a mixed approach), insurance summary with valued-insurance schedule for declared items, contingency held for property-completion slippage or customs query, depot storage window. The quote is held in writing — it does not move upward unless the scope materially changes, and if it does we requote rather than surprise you. No moving-day surprises.
Are you discreet about the move?
Yes — discretion is part of the work. We do not advertise the move, do not contact neighbours, do not park branded vehicles on the street any longer than the load-out requires. The surveyor and the crew lead are the same person where the move size allows. Our communication is by email to the household and by direct conversation with the named contact; we do not copy the move arrangements to extended-family addresses or to third parties without explicit instruction.
Still not the answer you need?
Email or call. We will talk it through at the pace that suits.